I ran across this post today and really like it. Sometimes in the day-to-day stress of the job we need a little reminder.
Treat clients like friends:
- Understand they have bad days, good days, days they need you and days they need to be left alone
- Give them a second chance if they make a mistake
- Give them a hand when you can
- They have different levels of knowledge (sometimes you have to walk them through things)
- Show them something new, something they’ve never seen before
- You can keep in touch with friends via email—have a little face to face from time to time
- Let them know when you can’t do something
- Show respect and be honest
- Talk to them—never at them
