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Good Clients Make Good Friends

June 20th, 2011

I ran across this post today and really like it. Sometimes in the day-to-day stress of the job we need a little reminder.

Treat clients like friends:

  • Understand they have bad days, good days, days they need you and days they need to be left alone
  • Give them a second chance if they make a mistake
  • Give them a hand when you can
  • They have different levels of knowledge (sometimes you have to walk them through things)
  • Show them something new, something they’ve never seen before
  • You can keep in touch with friends via email—have a little face to face from time to time
  • Let them know when you can’t do something
  • Show respect and be honest
  • Talk to them—never at them

Via 3c32

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