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Andrew Ermel

IT Administrator

Andrew Ermel
IT Administrator

OMAHA, NE

My love for computers began when I got my own laptop with a graphics card and could finally play Flight Simulator. I had spent years trying to run the game on a hand-me-down Windows 98 machine from my parents.

I learned how to build PCs off of YouTube. Honestly, it’s like building Legos.

My fondest memory growing up is visiting my grandparents at Christmas time. I loved their 70s carpeted wall, the old-as-hell fridge, and, of course, family time and presents.

BELLEVUE UNIVERSITY

Education is important. I didn’t understand that at 19, and it took a few years to get through my bachelor’s degree. Now I’ve got an associate degree from Metropolitan Community College in Windows Server Administration and a bachelor’s from Bellevue University in Management of Information Systems.

In college, I loved gaming – strategy games, shooters, RPGs. I probably have a thousand hours in Civilization 5.

I’m also a huge fan of Fallout. I’ve collected almost every single Fallout funko pop and bobblehead.

FIRST NATIONAL BANK – HELP DESK SENIOR SPECIALIST

I was a Help Desk intern for about a year before I joined as a full-time employee. Sometimes we’d get a thousand calls at once if the server wasn’t working. The caller would ask, “Is something down?” I’d say, “Yes.” New call: “Is something down?” “Yup.” Just over and over again. It was fun.

I also helped the ATM team burn more than 2,000 CDs to update each and every ATM in the company – all over Nebraska, Texas, Colorado, Kansas, you name it. It got me a nomination for their group’s Employee of the Quarter award.

First National Bank taught me how to work in an enterprise environment. Troubleshooting email servers, mapped printers and file-sharing (and everything and anything else) taught me to problem solve really fast.
 
IPG – APPLICATION ADMINISTRATOR

I put my problem-solving skills to work managing a few high-profile financial applications. One was the Imaging application, which stores more than one million documents and invoices. Another was the Hyperion application for financial reporting.

The most nerve-wracking advice I ever received? My old boss saying, “If something breaks and it’s your fault, tell me immediately.”

IPG continued my path in IT and showed me exactly where I wanted to be in my career. I also honed my skill of simplifying technical jargon. People get frustrated when you use language that goes over their heads, so I’ve learned to tell them what they actually care about – if something works or not.
 
BOZELL – IT ADMINISTRATOR

My previous experience gave me the knowledge and skills to hit the ground running in my new position. The weekend before my first official day, Sean and I spent several hours updating Bozell’s network infrastructure. Now I’m the tall guy in charge of all IT infrastructure within Bozell.
 

Words to live by: Don’t half-ass two things. Whole-ass one thing. – Ron Swanson

Andrew's story

OMAHA, NE

My love for computers began when I got my own laptop with a graphics card and could finally play Flight Simulator. I had spent years trying to run the game on a hand-me-down Windows 98 machine from my parents.

I learned how to build PCs off of YouTube. Honestly, it’s like building Legos.

My fondest memory growing up is visiting my grandparents at Christmas time. I loved their 70s carpeted wall, the old-as-hell fridge, and, of course, family time and presents.

BELLEVUE UNIVERSITY

Education is important. I didn’t understand that at 19, and it took a few years to get through my bachelor’s degree. Now I’ve got an associate degree from Metropolitan Community College in Windows Server Administration and a bachelor’s from Bellevue University in Management of Information Systems.

In college, I loved gaming – strategy games, shooters, RPGs. I probably have a thousand hours in Civilization 5.

I’m also a huge fan of Fallout. I’ve collected almost every single Fallout funko pop and bobblehead.

FIRST NATIONAL BANK – HELP DESK SENIOR SPECIALIST

I was a Help Desk intern for about a year before I joined as a full-time employee. Sometimes we’d get a thousand calls at once if the server wasn’t working. The caller would ask, “Is something down?” I’d say, “Yes.” New call: “Is something down?” “Yup.” Just over and over again. It was fun.

I also helped the ATM team burn more than 2,000 CDs to update each and every ATM in the company – all over Nebraska, Texas, Colorado, Kansas, you name it. It got me a nomination for their group’s Employee of the Quarter award.

First National Bank taught me how to work in an enterprise environment. Troubleshooting email servers, mapped printers and file-sharing (and everything and anything else) taught me to problem solve really fast.
 
IPG – APPLICATION ADMINISTRATOR

I put my problem-solving skills to work managing a few high-profile financial applications. One was the Imaging application, which stores more than one million documents and invoices. Another was the Hyperion application for financial reporting.

The most nerve-wracking advice I ever received? My old boss saying, “If something breaks and it’s your fault, tell me immediately.”

IPG continued my path in IT and showed me exactly where I wanted to be in my career. I also honed my skill of simplifying technical jargon. People get frustrated when you use language that goes over their heads, so I’ve learned to tell them what they actually care about – if something works or not.
 
BOZELL – IT ADMINISTRATOR

My previous experience gave me the knowledge and skills to hit the ground running in my new position. The weekend before my first official day, Sean and I spent several hours updating Bozell’s network infrastructure. Now I’m the tall guy in charge of all IT infrastructure within Bozell.
 

Words to live by: Don’t half-ass two things. Whole-ass one thing. – Ron Swanson

Read More

years in industry

3 years

years at bozell

1 year

client experience

  • Bozell
  • First National Bank
  • Westlake Ace Hardware

Andrew's Hometown

Omaha, NE

April 30, 2018

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